While most of our items are accepted for returns, there are some products that are not eligible for returns due to a variety of reasons.
Gift cards or store credit are non-refundable. If you feel someone placed an unauthorized order for gift cards using your information, please contact firstname.lastname@example.org as soon as possible.
Bundle Packs are also non-refundable. The products here are chosen randomly, and we cannot look through your past orders to see which products you have or have not gotten before. If you have a sizing issue with a Bundle Pack you received, we would request that you send back all 3 items in exchange for 3 different items of the updated size. We cannot pick and choose certain items in the Bundle Pack to be resized. For more help on Mystery Bags, feel free to email email@example.com.